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Frequently asked questions

  • How to access your digital mathematics resources in 2023
  • How to access Cambridge Senior Mathematics resources in 2023
  • Why don't my students have access to a task?
  • How do I get a CSV file of all teachers using an interactive resource?
  • How do I reset or resassign a test?
  • Why am I locked out of my account?
  • What is a Scorcher competition?
  • How do I access the video demonstrations in my Interactive Textbook?
  • How do I bookmark a page in my Interactive Textbook?
  • How can my school unblock emails and domains required for my Cambridge digital resources?
  • What are my additional subscription terms, resource entitlements and minimum system requirements?
  • Can I open my resource in Books?
  • I didn't receive an activation email. What do I do?
  • How do I see the teacher and student accounts in my school?
  • Can I trial a teacher resource?
  • My book has expired. How do I renew?
  • How students launch a digital resource
  • I forgot my username. How do I find it?
  • What are the minimum system requirements?
  • I forgot my password. How do I reset it?
  • Is my resource powered by Cambridge HOTmaths or Edjin?
  • How do I purchase a product access code?
  • My code is not working. What do I do?
  • How do I access the digital content with a second-hand book?
  • I lost my access code. What do I do?
  • I bought the wrong product code. What do I do?
  • Why can't I access some of the dashboard?
  • Why can I only see one chapter?
  • Do I have administrator access?
  • How do I empty classes and prepare for a new school year?
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