Frequently asked questions
- How do I get a CSV file of all teachers using an interactive resource?
- How do I reset or resassign a test?
- Why am I locked out of my account?
- How to connect all of your Cambridge resources on GO
- What are my copyright obligations during COVID-19 restrictions?
- What is a Scorcher competition?
- How do I access the video demonstrations in my Interactive Textbook?
- How do I bookmark a page in my Interactive Textbook?
- How can my school unblock emails and domains required for my Cambridge digital resources?
- What are my additional subscription terms, resource entitlements and minimum system requirements?
- Can I open my resource in Books?
- I didn't receive an activation email. What do I do?
- How do I see the teacher and student accounts in my school?
- Can I trial a teacher resource?
- My book has expired. How do I renew?
- How students launch a digital resource
- I forgot my username. How do I find it?
- What are the minimum system requirements?
- I forgot my password. How do I reset it?
- Is my resource powered by Cambridge HOTmaths or Edjin?
- How do I purchase a product access code?
- My code is not working. What do I do?
- How do I access the digital content with a second-hand book?
- I lost my access code. What do I do?
- I bought the wrong product code. What do I do?
- Why can't I access some of the dashboard?
- Why can I only see one chapter?
- How do I update my account details?
- Do I have administrator access?
- How do I empty classes and prepare for a new school year?
